Client Synopsis
Situation
A major communications company has undergone a series of mergers
and downsizings, which has led to fewer middle management and
executive-level positions and greater spans of control. As a result,
candidates selected for the company’s succession planning
process have more demanding roles and fewer opportunities for
promotion. This can potentially create frustration and disillusionment
among these valued employees. To address this issue within his
business unit, our client wanted to offer value-added support
to his succession candidates to help them feel connected, challenged,
and “invested in.”
Objectives
Our client wanted to help his reports:
- Feel
valued
- Stay
motivated
- Remain
excited and challenged by their work
- Continue
to enhance their leadership skills
- Discover
the full range of opportunities open to them
- And
find the next best career step and best prepare for it.
Solution
We designed a six-month “pilot” coaching program for
eleven succession candidates. Executive coaching was an excellent
match for the client’s needs and the target group’s
situation. The coaching helped the participants address the day-to-day
challenges they face and at the same time gave them tools to develop
needed skills and further strengthen existing skills as they awaited
promotion.
The
coaching was designed to focus on:
- Creating
a plan of action to address strengths and developmental needs;
- Surfacing
and discussing career management concerns; and
- Identifying
personal priorities and steps to achieving greater fulfillment
at work and in life.
The six-month program included:
- Three
in-person coaching sessions, two hours in length
-
At the beginning of the program;
-
In mid-session; and
-
At the end of the program;
- Two
one-hour coaching phone calls per month;
- Three
behavioral assessments and related consultation;
- Review
of 360 feedback and related consultation, and
- Periodic
phone and email check-ins, as needed by the individual.
CCG Executive Coaching Program Options
Although the above program elements were selected for this particular
program, our executive coaching programs are tailored to the needs
of our clients. Program options include:
Program
duration: 6, 9, 12, or 18 months
Target
audiences:
- Succession
candidates
- Fast
track or high-potential managers/leaders
- New
or newly promoted managers/leaders
- Transitioning
managers/leaders
- Executives
with identified developmental needs
Program
components:
1. Two-hour in-person coaching sessions once a month, twice a
month, or at program milestones. In-person sessions can take many
forms, such as:
- A one-on-one
coaching session;
- A progress
meeting with the participant and manager;
- Shadow
coaching;
- Feedback
interviews with the participant’s manager, colleagues
and/or direct reports; or
- One-on-one
training to address a specific developmental need.
2. One-hour coaching telephone calls twice each month, three times
a month, or weekly.
3.
Behavioral assessments, with related consultation, selected from
a menu of choices including:
- Clark
Wilson Group 360° Feedback Assessment –
gathers anonymous feedback from supervisor, peers/clients,
and/or direct reports to measure leadership effectiveness
and identify developmental areas.
- Coping
and Stress Profile®
– discovers individual stress levels in four life areas
and outlines coping strategies for greater personal and professional
satisfaction.
- Dimensions
of Leadership Profile®–
encourages exercising leadership from three perspectives:
self as leader, someone else as leader, and leadership needs
of a situation.
- DiSC®
or Myers-Briggs Type Indicator– provides
personalized feedback on preferred behavior approaches and
insight into the behavior of others.
- Hogan
Leadership Challenge Report – offers insights
into behavior that could undermine or inhibit individual’s
effectiveness as a leader by highlighting eleven behavioral
strengths that can become counterproductive when individuals
are reacting under stress.
- Personal
Listening Profile®
– identifies individual approaches to listening and
helps people develop adaptive listening strategies for more
productive communication.
- Time
Mastery Profile®
– looks at individual effectiveness in 12 critical areas
to help improve productivity.
- Work
Expectations Profile – explores 10 key
expectations of work that drive attitude, thought, feelings,
and behaviors.
Estimated fees
A 6-month program, combining in-person and telephone coaching
sessions and 2 assessments, ranges from $5,000 to $7,500 per person.
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email info@chatsworthconsulting.com
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